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How does the 300 calories work for an Active Day? Is it aggregated over the full day like steps?
No, you must burn 300 calories in a single exercise session. An exercise session must have a start and end time. The calories are therefore not aggregated over all your exercise sessions in a day or over the full day.
I see that I have 2 or more gym visits for the same day?
This is sometimes due to the gym provider. As per the Active Dayz™ rules, you will only be allocated one Active Day for one gym visit. The other gym visits will be ignored.
I have obtained an Active Day, but I cannot see the points allocated. What should I do?
Multiply allocates Active Dayz™ as soon as we receive an activity that makes you eligible for an Active Day. However, Multiply normally allocates all points overnight. You should be seeing your Active Day™ the next day.
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For all queries, contact our support team. We’re happy to help. Our business hours are 07:00 to 19:00 weekdays, excluding public holidays.
International clients please call us on +27 12 675 3026