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HealthReturns

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2022 HealthReturns
FAQs
During your health assessment, the nurse will measure your:
  • Blood pressure 
  • Total cholesterol
  • Glucose 
  • Height, weight and waist circumference. This, together with your gender and age, will be used to calculate your body fat percentage. 
The nurse will also ask about your smoking status.

If you need to go for any further assessments, such as glucose or cholesterol tests, we will send you a letter to notify you. You will also be able to view the information by logging on to momentummedicalscheme.co.za and clicking on the HealthReturns tab. 

For further glucose and/or cholesterol tests, please take the pathology form to your nearest pathology laboratory. The pathology form will be emailed to you and will also be available for downloading by logging on to momentummedicalscheme.co.za. The tests will be paid for by Momentum Medical Scheme.

No, only members who prefer gym visits as their activity measure need to belong to Virgin Active, Planet Fitness or an affiliated gym through Multiply.
Yes, you need to have Multiply Premier and opt to have your HealthReturns paid into your HealthSaver account to qualify for HealthReturns Booster.

You can use a variety of fitness devices ranging from Fitbit to Garmin and Polar to track your calories burned or steps taken. Simply visit multiply.co.za, click on “Get Active” and then click on “Link Device”. If you have a HealthSaver account with a positive balance, you can submit the invoice and/or proof of payment for the fitness device to [email protected] for reimbursement.

What are the advantages if my HealthReturns are paid into my HealthSaver account?

If you have Multiply Premier and choose to receive your HealthReturns into your HealthSaver account, you can earn increased HealthReturns.

In addition, if you receive your HealthReturns into your HealthSaver account you qualify for:

  • Free GP visits if you are on the Custom, Incentive, Extender or Summit Option.
  • Additional in-hospital specialist cover if you are on the Incentive, Extender or Summit Option.
No, as long as your HealthSaver account is activated, and you have opted to receive HealthReturns into this account, you will qualify for HealthReturns Booster.
Your standard HealthReturns are paid into your bank account and the Health Booster funds are forfeited.
This benefit is valid for 12 months from the date it was earned.
RateBooster increases the in-hospital specialist rate for all beneficiaries on the membership if you are on the Incentive, Extender or Summit Option.
Yes, there is a difference as HealthReturns Booster funds are available for healthcare expenses only (once standard HealthSaver funds are depleted) and would be forfeited if your HealthSaver or Momentum Medical Scheme membership is cancelled. Any remaining HealthSaver funds accrued through contributions will be paid out to you on cancellation.
The free GP visits are automatically authorised. Please keep in mind that these GP visits will be paid at your option rate and don’t forget to use an appropriate GP according to your option and provider choice.
You will receive an SMS letting you know when you have earned free GP visits.
If you have opted to receive your HealthReturns into your HealthSaver account and maintain Activity Level 4 or 5 for 3 consecutive months and have a green or amber healthy heart score, you will qualify for your free GP visit/RateBooster benefit one month later. For example, if you maintain Activity Level 4 and have a green or amber Healthy Heart score for January, February and March, your free GP visit/RateBooster will be allocated on 1 May and will be valid until 30 April of the following year.
GP visit/RateBooster benefits are valid for a period of 12 months from the month in which you earned them.
Yes, you can earn HealthReturns during the three-month waiting period, however, Momentum Medical Scheme will not cover the cost of the health assessment or additional pathology tests that may be required during this time.

What does compliance mean?

Earning HealthReturns is dependent on complying with prescribed treatment. This means that if, based on your health assessment results, we request that you undergo further testing, you will not earn HealthReturns if you do not go for the recommended tests. In addition, if you are registered on a chronic management programme -

  • you need to obtain your chronic medicine on a monthly basis, and make sure that you take your medication according to the dosage and quantity prescribed by your doctor; and
  • make sure that you don’t miss a dose – this is not only important for compliance, but it can have serious implications for your health.
Yes, your family needs to belong to Multiply Premier in order for your children to earn KidsReturns.
The intention of KidsReturns is to encourage families to be active together.
While it is good to establish a healthy, active lifestyle when children are still young, it is important to not put too much strain on them, and rather let them focus on enjoying being active.

You can activate the benefit by completing your child’s health profile online at multiply.co.za. The activation will be valid for 12 months. You will need to update the activation on an annual basis to ensure that your child continues to earn HealthReturns.

Child dependants up to the age of 20 on your membership qualify to earn KidsReturns.

What type of activity will be used to measure my child’s activity?

Children’s activity can be measured through:

  • Gym visits at Virgin Active or Planet Fitness, provided the parent is a member at the gym
  • Visits to Multiply affiliated gyms, logged via FitVault
  • Parkruns and RaceTec timed events, logged via FitVault
  • Burning 300 calories or reaching 10 000 steps in a day, tracked through one of the following devices, once it has been linked to your child’s Multiply profile:
    • Apple Health
    • Fitbit
    • Samsung Health
    • Garmin
    • Strava
    • Hauwei Wear
    • Polar
    • Xiamo.
If Momentum pays your HealthReturns into your bank account and you would prefer to receive your HealthReturns in your HealthSaver account, you simply need to logon to momentummedicalscheme.co.za with your username and password, click on “HealthReturns”, then on “My HealthReturns” and you will find the instruction at the bottom of the page. Alternatively, you can call the member contact centre on 0860 11 78 59.

Need help?

For all queries, contact our support team. We’re happy to help. Our business hours are 07:00 to 19:00 weekdays, excluding public holidays.

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